Frequently Asked Questions
diamonds.com.lb is an online diamond house in Beirut, Lebanon, selling natural, GIA- or HRD-certified loose diamonds and engagement rings handcrafted to order in Beirut. Every diamond is physical stock in Beirut, with a certificate you can verify, a 360° video and a transparent price benchmarked against the Rapaport list.
About us
What is diamonds.com.lb?
diamonds.com.lb is an online diamond house based in Beirut, Lebanon, that sells natural GIA- or HRD-certified loose diamonds and engagement rings handcrafted to order in Beirut. Every diamond in its collection is physical stock in Beirut, shown online with its certificate, a 360° video and its price.
Where is diamonds.com.lb based?
diamonds.com.lb is based in Beirut, Lebanon, in the Bourj Hammoud district. It operates online, and the exact office address is shared privately once a payment and collection appointment is booked.
Does diamonds.com.lb have a showroom?
No, diamonds.com.lb has no showroom and takes no walk-ins: it is an online diamond house where diamonds are chosen on the website or on WhatsApp. Meetings in person take place only to pay and collect, by appointment at the Beirut office.
Choosing a diamond
Does diamonds.com.lb sell natural or lab-grown diamonds?
diamonds.com.lb sells natural diamonds only and does not sell lab-grown diamonds. Every stone is a natural diamond with a GIA or HRD grading certificate, and the guide to lab-grown versus natural diamonds explains the difference.
Which diamond shapes does diamonds.com.lb have in stock?
The loose diamond stock at diamonds.com.lb is held physically in Beirut and typically includes round, oval, princess, cushion, radiant and heart shapes, changing every week. Every stone in stock is listed with its price on the loose diamonds page, and other shapes can be sourced to specification.
Can I see a diamond before I buy it?
Yes, every diamond at diamonds.com.lb has a 360° video and a GIA or HRD certificate, both sent on WhatsApp on request so the stone can be judged before it is reserved (see why every diamond is filmed in 360°). The stone itself is seen in person at the payment and collection appointment in Beirut.
Can diamonds.com.lb find a diamond that is not in stock?
Yes, diamonds.com.lb can source a natural, GIA- or HRD-certified diamond to your specification of shape, carat weight and grades, typically within 2 to 3 weeks. Send the details on WhatsApp to start the search.
Are diamonds.com.lb diamonds conflict-free?
Yes, every diamond sold by diamonds.com.lb comes through the Kimberley Process with conflict-free warranties and is bought from established trade houses. No stone is sold with undisclosed treatments, as set out on the responsible sourcing page.
Price and certificates
Which laboratories certify diamonds.com.lb diamonds?
Every diamond sold by diamonds.com.lb is graded by GIA (the Gemological Institute of America) or by HRD, both independent grading laboratories. Each certificate’s report number can be checked on the laboratory’s own website, and the guide to GIA vs HRD certificates explains how the two compare.
How can I verify a diamond certificate?
A GIA or HRD diamond certificate is verified by entering its report number on the laboratory’s own website and checking that the carat weight, measurements and grades match the stone’s listing. diamonds.com.lb sends each stone’s certificate on WhatsApp on request, and this step-by-step verification guide shows where to check.
Does diamonds.com.lb show its prices?
Yes, diamonds.com.lb shows the real price of every diamond on the stone’s own page and on the stock pages, benchmarked against the Rapaport list, the trade’s reference price sheet. Finished engagement ring prices are quoted on WhatsApp once the diamond and setting are chosen.
Reserving, paying and collecting
How do I reserve a diamond at diamonds.com.lb?
A diamond at diamonds.com.lb is reserved with a deposit, arranged on WhatsApp, which takes the stone off the market in your name. Every reservation requires a deposit, and the balance is paid on collection, as explained in how it works.
How do I pay for and collect my diamond or ring?
The balance is paid in person at the diamonds.com.lb office in Beirut, by appointment only, when you collect your diamond or ring; the exact address is shared privately after booking. The appointment is for payment and collection, not for browsing, and free insured delivery within Greater Beirut is the alternative.
Delivery
Does diamonds.com.lb deliver, and how long does it take?
Yes, diamonds.com.lb offers free, insured delivery within Greater Beirut, typically within 24 to 48 hours for in-stock diamonds. Engagement rings are made to order, so they are ready for delivery or collection in about a week to ten days, or in 24 to 48 hours with the express option.
Can diamonds.com.lb deliver outside Greater Beirut?
No, diamonds.com.lb delivers within Greater Beirut only and does not ship elsewhere in Lebanon or abroad. Buyers from outside Greater Beirut collect their diamond or ring in person in Beirut, by appointment.
Engagement rings
How long does diamonds.com.lb take to make an engagement ring?
diamonds.com.lb makes each engagement ring to order in Beirut in about a week to ten days from the moment it is reserved with a deposit. You can start by pairing a diamond with a setting in the ring builder.
Is there a faster option than a made-to-order ring?
Yes, diamonds.com.lb offers an express option: your diamond is set into a ready-made mounting in 24 to 48 hours. The trade-off is a narrower choice of designs and sizes than a ring made to order.
Which metals are diamonds.com.lb engagement rings made in?
Every diamonds.com.lb engagement ring setting can be made in 18K white gold, 18K yellow gold, 18K rose gold or platinum. White metals make a colourless diamond look its whitest, while yellow and rose gold add warmth; the ring metal guide compares them.
Which engagement ring styles does diamonds.com.lb offer?
diamonds.com.lb offers more than 200 engagement ring settings in eleven styles: solitaire, halo, hidden halo, pavé, side-stone, three-stone, cathedral, twist, vintage, bezel and nature-inspired. Every setting is made to order around the diamond you choose.
Can diamonds.com.lb make a ring from a photo?
Yes, diamonds.com.lb makes every ring to order, so a photo of a design you love, sent on WhatsApp, is enough to start: the team will say honestly whether and how it can be made, and in which metal. Every detail is confirmed with you before anything is crafted.
What if I don’t know her ring size?
If you do not know her ring size, measure the inner diameter of a ring she already wears on her ring finger and match it in the diamonds.com.lb ring size guide. A ring sizer can also be sent with insured delivery within Greater Beirut.
Buying from abroad
Can I buy from diamonds.com.lb if I live abroad?
Yes, diamonds.com.lb serves buyers living abroad: you choose and verify your diamond remotely on WhatsApp, with its certificate and 360° video, and reserve it with a deposit. The finished ring is ready to collect when you land in Beirut, or can be delivered within Greater Beirut (see buying from abroad).
How early should I order if I am flying to Lebanon to propose?
diamonds.com.lb makes rings to order in about a week to ten days, so reserving the diamond and setting at least two to three weeks before you land in Beirut leaves a comfortable margin. The express option, a ready-made mounting set in 24 to 48 hours, is a fallback rather than a plan, and the diaspora proposal guide covers the full timeline.
Returns
Can I return a loose diamond?
Yes, a loose diamond bought from diamonds.com.lb can be returned for a refund within 7 days of delivery if it is unset, unworn and undamaged and comes back with its original certificate and packaging. The full conditions are on the returns page.
Can I return a made-to-order engagement ring?
No, an engagement ring setting from diamonds.com.lb is handcrafted to order and cannot be refunded once it has been crafted. For that reason, every detail of the design, metal and ring size is confirmed with you before anything is made.
Contact
What are diamonds.com.lb’s contact details and hours?
diamonds.com.lb can be reached on WhatsApp or by phone at +961 3 579 089, by email at info@diamonds.com.lb, and on Instagram at @diamonds.com.lb. The team answers Monday to Saturday, 10:00 to 19:00, Beirut time, and every channel is listed on the contact page.
Which languages does diamonds.com.lb speak?
diamonds.com.lb answers in English, French and Arabic, on WhatsApp, by phone and by email. The website itself is published in English and French.